Shipping and returns policy

Order processing

We aim to process stocked orders within one business day. Custom 3D printing, made-to-order items, repairs, DCC fitting and special-order products may take longer because the work must be assessed, produced or completed for you.

Your order confirmation acknowledges that we have received your order. We will send a further notification when it has been dispatched or is ready for the next stage.

If we cannot supply an item or expect a significant delay, we will contact you using the details supplied with the order. Unless we agree a different timescale with you, goods will be delivered within 30 days.

UK delivery

Available services and prices are shown at checkout. We use Royal Mail and, where appropriate, other reputable carriers available through our shipping partners. The service used may depend on the size, weight, value and destination of the parcel.

• Delivery estimates begin when the parcel is dispatched, not when the order is placed.
• Tracking details are supplied when the selected service provides them.
• Delivery estimates are not guarantees. Bank holidays, severe weather, customs and carrier disruption can cause delays.
• Please check that the delivery address is complete and correct before submitting your order.

International delivery

We offer international delivery where a suitable service is available at checkout. Prices and delivery estimates depend on the destination, parcel size and weight.

You are responsible for any import VAT, customs duty, clearance fee or other charge applied in the destination country. These charges are not included unless checkout explicitly says otherwise. If a parcel is returned because charges were refused, we may deduct reasonable return costs and non-refundable charges from any refund where the law allows.

Missing, damaged or incorrect deliveries

Contact us as soon as possible if an item is missing, damaged, faulty or incorrect. Reporting visible transit damage within 48 hours helps us raise a carrier claim, but it does not reduce your statutory rights.

Please include your order number, a description of the problem, clear photographs of the item and photographs of the packaging where relevant. Keep the item and packaging until we confirm the next step.

Changing your mind about an online order

For most standard products bought online, you can tell us that you want to cancel within 14 days of receiving the goods. You then normally have a further 14 days to return them.

• You may inspect an item as you would in a shop, but we may make a reasonable deduction if handling has reduced its value.
• You are normally responsible for the direct cost of returning a change-of-mind item.
• We refund the standard outbound delivery cost. Extra paid for an enhanced delivery service is not normally refundable.
• Personalised or made-to-order goods, including custom 3D designs or prints made to your specification, are normally excluded from the change-of-mind right unless faulty.
• Digital content may be excluded after supply begins where you expressly agreed to immediate supply and acknowledged the effect on your cancellation right.

Contact us before sending anything back. We will confirm whether the return is eligible and provide the correct return instructions and address.

Faulty or misdescribed goods

Goods must be as described, fit for purpose and of satisfactory quality. If they are not, your legal rights are separate from the change-of-mind process and any exclusions for custom or sale items.

You may have a short-term right to reject faulty goods within 30 days. After that, the usual first remedy is a repair or replacement; a price reduction or refund may apply if that remedy is unsuccessful, impossible or not provided within a reasonable time.

If we confirm that goods are faulty, damaged or incorrect, we will cover reasonable return costs or arrange an appropriate return method.

Refunds and exchanges

Once a return is received, we will inspect it and confirm the outcome. Where a refund is due following cancellation, we will process it without undue delay and normally within 14 days of receiving the goods back or receiving acceptable evidence that they were sent back.

Refunds are made to the original payment method unless we agree otherwise. Banks and payment providers may take additional time to show the credit.

If you want a different item, contact us. In many cases the clearest route is to return the original item and place a new order.

How to request a return

1. Email contact@cmmme.co.uk or call 01246 923183, quoting your order number and reason for the return.
2. Wait for us to confirm the correct return address and any item-specific instructions.
3. Package the item securely and include your order details.
4. Use a suitable tracked and insured service unless we provide a label or arrange collection. Keep your proof of postage.

Telephone support is available 09:00–18:30, Monday to Sunday. Written enquiries are useful where photographs or technical details are needed.