What if I am not sure which product I need?
Contact CMMME with a short description of your layout or project. Include: What you want to control or build. What equipment you already have. Your scale and layout size. Whether…
Read moreHow do I update Prima software?
The Prima support page includes software update files and instructions. The site notes that uploading a new software version will overwrite the current board configuration. Before updating, save the current…
Read moreWhere can I find setup guides and manuals?
CMMME has public support pages for: DCCEX Setup Guide. Prima support resources, including manuals and software updates. Arduino Guide & Sketches, including quick start guides and downloadable sketches. Use these…
Read moreWhat should I do if my order arrives damaged or faulty?
Contact CMMME as soon as possible. Include: Your order number. A description of the issue. Photos of the item. Photos of the packaging, if damaged. CMMME will advise the next…
Read moreHow do returns work?
The shipping and returns page says customers should contact CMMME within 14 days of receiving an order if they want to request a return. Items should usually be unused, undamaged,…
Read moreDoes CMMME ship internationally?
The shipping policy includes international shipping. Delivery times and costs depend on destination, order size, weight, and available services. International customers are responsible for customs duties, taxes, and import fees…
Read moreWhat UK delivery service does CMMME use?
The shipping policy says standard UK delivery uses Royal Mail 2 day delivery or a similar reputable courier for most UK orders. Faster delivery may be available at checkout, subject…
Read moreHow quickly are orders processed?
The site says CMMME aims to process and dispatch orders as quickly as possible, with a standard processing time of 1 business day, Monday to Friday excluding UK bank holidays.…
Read moreCan CMMME repair every model?
Not every repair will be practical or cost-effective, but CMMME can advise after reviewing the model, photos, and fault description. Some repairs may depend on: Parts availability. The condition of…
Read moreCan CMMME fit DCC decoders?
Yes. CMMME can fit DCC decoders, including sound where suitable. To ask about DCC fitting, send: The model make, scale, and product number if known. Photos of the model and…
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